What is your return policy?

We strive to ensure our customers are delighted with their purchases, but when things go wrong, we will also strive to put them right.

Below are the details of our return policy:

• Non-Personalised Products: If you purchase a product that is not personalised, you can return it within Thirty days of receipt for a full refund. The product must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase is required.

• Personalised Products: Unfortunately, we cannot offer refunds or replacements for personalised products unless there is an actual fault with the item. If there is a fault, please contact us, and we will be happy to offer a replacement, or a refund if a replacement is not appropriate.

• Faulty Goods: If there is a fault with your product, we will always offer a refund or replacement, depending on your preference.

To initiate a return or report a faulty product, please contact us at [email protected] with your order number and details of the issue. We will provide you with instructions on how to proceed.